Terms & conditions

Terms and Conditions

By placing a booking at a1 executive travel group limited t/a a1 cars, the client is presumed to have agreed to these terms and conditions.

Operator & passenger contractual relationship

A1 executive travel group limited under the private hire vehicles (london) act 1998 has a contractual obligation with the passenger(s) to provide the journey which has been booked. There is no contractual agreement between the passenger(s) and the driver directly.

1:-   A1 executive travel group limited shall check that each driver maintains private hire insurance, regulatory and all other compliance obligations required by law as well as transport for london.

Please CLICK HERE To read our operator & passenger agreement in full

2:-  Requests for services should preferably be made in advance.
3:- Customers should request confirmation of cancellation by email when canceling any pre-booking.

Our cancellation charges are as follows:

If you cancel 24 hours or more before the pick-up time we’ll refund the full fare minus a £10.00 cancellation fee
If you cancel less than 24 hours before the pick-up time the full fare is retained

4:- Making changes the day before your booking

If you need to change or cancel your booking at least 24 hours needs to be given. Any changes with less than 24 hours maybe chargeable

5:- A1 executive travel group limited cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle mechanical failure. Chargeable
6:- Unless otherwise instructed by the customer, the driver will travel by the route considered most appropriate on the day.
7:- All vehicles are fully insured and covered under a comprehensive hire and reward insurance policy, as required by british law. Whilst every care is taken, the customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
8:- The company reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the passenger/s.
9:-  A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried.
10:- To avoid being billed for a ‘no-show’, customers should not leave the pickup location without first communicating with a1 executive travel group limited on +44 20 8950 9500.
11:- Customers will be held responsible for any damage to vehicles, fittings or equipment, through negligence, misconduct or any default of the customer or passenger/s carried therein.
12:-  Additional charges apply for extra services. Extras include airport meet and greet, waiting time, requests for executive or mpv vehicles, use of mobile phone, parking fees, additional stops, supply of baby seats and optional gratuity. Tariffs are available on request.
13:- A 10 minute grace period is allowed on pickups other than at airports, waiting time after this time is calculated retrospectively to the original pickup time at the applicable waiting time tariff. A 40 minute grace period is allowed at airports as part of the meet and greet service. Waiting time and additional car parking costs are charged after this time at the applicable rate.

14:-Fares on the following public holidays are charged at fare and a half: christmas day, boxing day, new year’s eve and new year’s day .

15:-The company reserves the right to use an approved affiliate supplier to fulfill any booking should we deem it necessary.